Shipping & Delivery

At Sara Carroll Home, we are committed to delivering your luxury furnishings with the utmost care and efficiency. Our dedicated logistics specialists will determine the best shipping method based on your specific order, ensuring a seamless delivery experience.

Shipping Within the U.S.

We proudly offer shipping across the 48 contiguous United States, utilizing the most reliable and efficient carriers to guarantee safe and timely delivery.

Shipping to Alaska, Hawaii & International Destinations

For orders outside the contiguous U.S., including Alaska, Hawaii, and international destinations, we provide customized shipping solutions tailored to your needs. Shipping costs and timelines will be quoted on a case-by-case basis to ensure the best possible service.

Need Assistance?

If you have any questions about your shipping options or need a personalized quote, our team is here to assist you.

Email us at contact@saracarrollhome.com and we’ll get back to you as soon as possible.

Shipping Methods

UPS, USPS & FedEx

Most smaller items, such as lighting, accessories, art, mirrors, and rugs, will be shipped via UPS, USPS, or FedEx. Once your order ships, you will receive an email with a tracking number. Please note that:

• Your order may arrive in multiple boxes or at different times.
• Tracking updates will provide estimated delivery times for each item.

Curbside Delivery

For larger items, curbside delivery is an option. The shipping carrier will:

• Deliver the package(s) to your address and unload them onto the sidewalk or driveway.
• No appointment is required for curbside delivery.
• If there are no stairs or inclines, the package(s) may be wheeled closer to your door.

Please note: It is your responsibility to bring the items inside, unpack, assemble if needed, and dispose of debris.

White Glove Service

For large, heavy, or fragile items, we highly recommend our White Glove Service, which includes:

• Delivery to your preferred room.
• Unpacking and placement of items.
• Removal of packaging materials.

The delivery service will contact you to schedule an appointment. Please ensure the space is prepared in advance, as the team will not move existing furniture.

Important:

• Any delivery changes must be coordinated directly with the shipping service.
• Cancellations or rescheduling should be arranged at least 72 hours in advance to avoid additional fees.
• Address or delivery date changes may incur additional charges.

When will my order ship?

Once your payment is received, our team will review and process your order within 72 hours. Please note that this does not guarantee shipment within 72 business hours. Your sales representative will provide estimated shipping timelines when your order is placed. If an item is on backorder or preorder, those timelines will also be communicated at that time.

Many of our curated pieces, including upholstered furniture, artwork, rugs, and mirrors, are made-to-order. Since these custom items are not warehoused, lead times can range from 8 to 24 weeks. For updates on your order status or to inquire about lead times for a specific item, please reach out to us at contact@saracarrollhome.com.

How long will it take for my order to arrive?

Estimated delivery times depend on the shipping method used:

• UPS or FedEx: Orders typically arrive within 4-8 business days after leaving the factory.
• White Glove or Threshold Delivery: Orders usually take 3-6 weeks after leaving the factory.

Please keep in mind these timelines are estimates and apply only once the item has shipped. If you need more specific delivery estimates, feel free to contact us at contact@saracarrollhome.com.

Will I receive tracking details once my order is shipped?

• For items shipped via UPS or FedEx, you will receive an email with tracking information once your order has been dispatched.
• For items shipped via White Glove Delivery, you will be notified once your order ships. The White Glove Delivery service will then contact you directly to schedule a delivery appointment.

For more details about our delivery process, please refer to our Delivery Information section below.

Will all of my items arrive at the same time?

Whenever possible, we strive to ship your items together. However, due to variations in shipping methods and manufacturing locations, items may arrive separately. For example, a large furniture piece such as a sofa will ship via White Glove Service, while smaller items like candles or accessories may ship via UPS or FedEx. If you have any concerns or questions about the shipping process, please contact us at (888) 214-4311 or email us at contact@saracarrollhome.com.

Can I change my shipping address?

We understand that things can change.

• If you request an address change within 24 hours of placing your order, we will do our best to accommodate it.
• After 24 hours, a $500 change fee will apply to process the update.
• Once an order has shipped, we are unable to change the delivery address.

For any shipping-related changes or inquiries, please reach out to us, and we will do everything we can to assist you.

DELIVERY – OUT-OF-STATE

At Sara Carroll Home, we are proud to serve clients nationwide from our bases in Dallas, TX, and Wilmington, NC. To ensure a seamless delivery experience, we partner with trusted third-party delivery providers across the country. Each region operates differently, and we manage these relationships on your behalf to receive, store, and deliver your items efficiently.

How do I schedule my out-of-state delivery?

Once all your items have been received, the assigned delivery agent will contact you directly to arrange delivery.

Please note that, in some cases, deliveries may be split based on various factors at Sara Carroll's discretion. If this applies to your order, you will be informed accordingly.

What should I expect during my out-of-state delivery?

White Glove Delivery:

With this premium service, the delivery team will:

• Assemble and place items in your chosen room.
• Remove all packaging and debris.

Since the delivery team is not involved in the interior design process, they will require your direction for placement. Please ensure you are available on-site during delivery.

To assist with placement:

• Coordinate with your designer in advance for any necessary floor plans or instructions.
• If you prefer virtual support via FaceTime during the delivery, please inform your sales representative in advance to arrange this.

Important: The White Glove team will not move existing furniture or install items. Please have your space prepared prior to their arrival.

Threshold Delivery:

With this service, your items will be delivered just beyond the main entrance of your home or business but will not be taken to a specific room.

This service does not include:

• Unpacking or debris removal.
• Assembly or setup.

Sara Carroll Interiors will determine the most suitable delivery method for your order. If you have a specific preference, please contact your sales representative.

What are the storage fees for out-of-state deliveries?

Once the delivery agent contacts you, you must schedule a delivery within 3 days. The scheduled date should be within 7 business days from the initial call, unless no time slots are available.

If you are unable to meet these deadlines, you will be responsible for storage fees, which vary on a case-by-case basis. Please contact your sales representative for more details if needed.

Additional Fees

Clients are responsible for:

• Cancellation fees if a scheduled delivery is canceled.
• Incorrect address fees if an incorrect or outdated shipping address was provided.
• Damage reporting: Please inspect all items upon delivery.
• Note any damages or missing items on the Proof of Delivery (POD) form.
• Do not sign if any items are missing; instead, document the issue and notify your sales representative immediately via email.

Can I receive my order in multiple deliveries?

Yes, multiple deliveries can be arranged. Additional charges will apply. Please contact your sales representative to set up a customized delivery plan.

Can I pick up my items instead of waiting for delivery?

If you prefer to collect your items directly from the White Glove delivery agent, this can be arranged for an additional fee. Please contact your sales representative for more details and to schedule pickup.

Who should I contact for questions about my order in transit or at the warehouse?

If you have questions about delivery status, item availability, or split deliveries, please email us at contact@saracarrollhome.com, and our team will be happy to assist.

Can I change my delivery address?

• Address change requests made within 24 hours of placing your order will be accommodated whenever possible.
• After 24 hours, a minimum $500 change fee will apply.
• If your order has already shipped or is out for delivery, we will be unable to make changes.

Please reach out to our team with any questions, and we will do our best to assist you.

What if I cannot accept my delivery?

If you are unable to accept your scheduled delivery, storage fees will apply unless an alternative arrangement has been approved in advance by your sales representative.

We recommend reaching out to your sales representative to discuss options if you anticipate any scheduling conflicts.

DELIVERY – TEXAS & NORTH CAROLINA

At Sara Carroll Home, we are committed to providing a seamless delivery experience for our clients in Texas and North Carolina. Our team will coordinate with you to ensure a smooth installation process once your entire order has arrived at our warehouse.

If your project requires multiple installations due to room availability or staggered arrivals of items, we can accommodate your schedule. Please note that additional fees will apply for multiple installations and deliveries.

How do I schedule my delivery?

Your dedicated sales representative will coordinate your delivery once all items have been received at our warehouse.

If you require multiple installations as rooms and items become available, we will arrange this accordingly. Additional charges will apply for each separate installation or delivery.

Who should I contact for questions about my items in transit or at the warehouse?

If you have any questions about your order’s status—whether in transit or in storage—please reach out directly to your sales representative for assistance.

What should I expect on delivery day?

Our professional delivery team will arrive at your location and carefully install your pieces according to the agreed plan.

To ensure a smooth installation process, please make sure the space is prepared and accessible.

Can I change my delivery address?

• Address change requests made within 24 hours of placing your order will be accommodated whenever possible.
• After 24 hours, a minimum $500 change fee will apply.
• Once your order has shipped or is out for delivery, address changes will no longer be possible.

Please contact your sales representative as soon as possible if any changes are needed.

What if I cannot accept my delivery?

If you are unable to accept your scheduled delivery, storage fees will apply unless an alternative arrangement has been approved in advance by your sales representative.

We recommend reaching out to your sales representative to discuss options if you anticipate any scheduling conflicts.

For further assistance or any additional questions, please contact us:

Email: contact@saracarrollhome.com

Phone: (888) 214-4311

We’re here to help and ensure your delivery experience is as smooth as possible.